The Rules

*All transactions are in US dollars.

I Don't See Any StuFF?!!!

Heven's Basement runs on limited, scheduled pre orders. These are most weekends or a 48 or 72hour period. To see what's coming up we advise keeping an eye on our Instagram feed as that will be an indicator for what's coming up.

Occasionally I will run some "REMAINS" Collections AFTER all pre orders of releases are done. These can all be sporadic and very much on a first come first serve basis and are what are left from the Pre-Orders.

Pre-Orders: 

PRE ORDERS CAN NOT BE CANCELLED**


AT THE MOMENT Pre-orders are generally processed within 5 - 8 weeks AFTER THE DATE OF SALES ENDING. Weekends and Holidays are not business days.

BORING STUFF (Returns/Exchanges):

Returns are ONLY accepted if there's a company error. (For example if you've received the wrong size or color way then you ordered and we're unable to replace or exchange the item.

If you accidentally ordered the wrong size, please contact us immediately to correct the order before the weekend sale is over. Please do not contact us weeks after as we create everything to order.

Please email hevensbasement@gmail.com for the details of your order.

 

Please allow 2-3 weeks for returns/exchanges to be processed. You will receive a notification that your order has been refunded or your exchange item has been shipped out. Original shipping cost is not reimbursed on returns or exchanges.


We are not responsible if the buyer provides incorrect shipping information. If the order is returned because of an incorrect address then the buyer will be responsible for paying to re-ship to the correct address. Shipping charges are non-refundable.

Once the USPS has scanned a package and it is in THEIR possession I can no longer be liable. 
If the USPS has "delivered" an item, again I am not liable.